Agents
The business value is not that AI can click buttons. The value is a controlled worker that researches, summarizes, routes, or drafts while humans stay in charge of risky actions.
AG Digitalz field guide
An agent is useful when AI must take multiple steps, use tools, or decide what to do next. The stack matters because agents can touch real workflows.
The business value is not that AI can click buttons. The value is a controlled worker that researches, summarizes, routes, or drafts while humans stay in charge of risky actions.
Implementation
Connect the smallest useful flow first, make ownership clear, then measure it before expanding.
Define the agent goal in one sentence.
List exactly which tools it can use.
Create read-only tools first.
Add logs for every tool call and decision.
Add human approval before messages, CRM changes, purchases, or sensitive actions.
Test with fake records before touching real data.
Review traces weekly and tighten rules.
Primary sources
Use these sources to verify capabilities, limits, and setup details before putting a workflow into production.
Reference documentation used for this AG Digitalz field guide.
Open sourceReference documentation used for this AG Digitalz field guide.
Open sourceReference documentation used for this AG Digitalz field guide.
Open source